United Ground Express Airport Customer Service Agent (Part-time) - Monterey, CA in Monterey, California
United Ground Express employees are at the forefront of each flight, ensuring that every customer has the best travel experience and that every aircraft is ready to fly. Across the country, our Customer Service Agents (CSAs) create a welcoming environment, making them an essential part of our customers’ travel experience. Whether assisting customers or loading baggage, they’re part of a team that is connecting people and uniting the world.
Inside the airport
Greet and check in customers
Facilitate the boarding process
Provide wheelchair assistance
Outside on the ramp
Load and unload bags from aircraft
Marshal and service aircraft
Operate motorized equipment
An agent’s shift at UGE could include anything from checking customers in at the ticket counter to unloading bags from the airplane’s cargo hold. The conditions and tasks vary, but they always have the same goal: delivering the highest quality customer service while meeting the highest performance and safety standards.
When customers arrive at the airport, they look to our agents to assist them with reservations, baggage, mobility services and any other questions or concerns they may have.
At the gate, agents manage the boarding process and help customers in the event of operational challenges by rebooking and determining alternative flight options.
Employees are also responsible for the safe and on-time journey of bags. Agents accept, tag and safely transport and load baggage and cargo.
The work environment can present unique challenges, including noise, weather and operational demands.
Once agents have helped all customers board the plane, they finish loading the baggage and close the cargo door. Then it’s time to marshal the airplane to the runway and prepare for the next arrival.
Applicants must be able to lift baggage up to 70 pounds in the lobby, planeside and in the confinement of an airplane’s cargo hold.
Work schedules will span a 24/7 operation including weekends, holidays and overtime as needed. Flexible work shifts will be assigned and can include late nights and early mornings.
Regular attendance and punctuality in accordance with United Ground Express’ policies are required. Overtime available/required depending upon operational need.
High school diploma/GED or equivalent
Must be 18 years of age or older
Must possess and maintain a valid U.S. state driver's license (suspended, expired, revoked or denied licenses are not valid)
Must be legally authorized to work in the U.S. for any employer without sponsorship
Must be able to clear a United Ground Express background check and a fingerprint-based criminal history check
Must be eligible to obtain and maintain credentials necessary for the position. Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
Must be able to pass a pre-placement physical abilities test, hearing and vision tests, and drug screen
Must comply with United Ground Express’ Anti-Drug and Alcohol Misuse Prevention Policy
Because of the customer-facing nature of the job, previous service-related experience (such as in retail or hospitality) is helpful.
Job: *UGE Customer Service
Organization: *United Ground Express
Title: Airport Customer Service Agent (Part-time) - Monterey, CA
Location: CA-MRY - Monterey
Requisition ID: MRY00000014